Emirates has had to refund flight tickets worth an eye-watering AED8.5 billion to passengers since the pandemic started last year.
Emirates has had to refund passengers when their bookings were affected by the Covid-19 pandemic. And with borders shut down for months across the world, that’s resulted in refunds totalling AED8.5 billion.
And Emirates chief commercial officer Adnan Kazim believed they’d processed the refunds smoothly and quickly.
Kazim said: “Our refunds are planned in a manner where customers do not lose miles. Passengers have been extended the option to re-book their tickets for the next two years. They can turn existing tickets into a voucher or take open tickets. For us, our customers come first.”
Not surprisingly, last year they made a loss of more than AED 22 billion during the last year. And that was despite being given AED 11.3 billion (US$ 3.1 billion) from the Dubai government.
But Emirates has now re-claimed about 90% of its travel network after many of the routes were shut down during the pandemic.
And they’ve just launched a brand new service which flies direct to Miami.