Since the start of the Coronavirus pandemic, Emirates has returned nearly AED 2 billion to its customers in refunds.
In total, Emirates has processed nearly 650,000 refund requests and returned AED1.9 billion during the past few months.
Adnan Kazim, Emirates’ Chief Commercial Officer, said: “This pandemic is a black swan event no one expected, impacting travellers and hitting the airline and travel industry hard.”
“At Emirates, we’ve earned our customers’ trust over the years and we value that greatly. It is tough times for everyone, but we are committed to doing what’s right by our customers. That’s why we ringfenced cash to honour refunds, and invested resources to expedite processing,” he underlined.
Sadly for Emirates, there are yet more to come with another half a million refunds to manage. The airline said it would expect to clear those claims within another two months.
UAE residents banned from holidays
The UAE might be slowly opening up again after the Coronavirus lockdown, but the government has clarified that UAE residents are not allowed to travel for a holiday at this stage.
While Dubai is open to tourists from July 7, UAE residents are not allowed to travel abroad for a holiday.
The news was announced by the National Crisis and Emergency Management Authority (NCEMA).
If you do want to travel abroad at the moment, it needs to be for the following essential reasons…
- Medical treatments
- Business trips
- Diplomatic missions
- Humanitarian reasons
- Those wanting to return to their home countries