UAE’s official postal operator, Emirates Post has come under mounting pressure by Sheikh Mohammed after he expressed disappointment with their quality of customer service.
Mystery shopper sent to Emirates Post
Yesterday, a “secret shopper” sent by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Prime Minister and Vice President of UAE, and Ruler of Dubai, reported on the poor quality of customer service at an Emirates Post branch in Karama. Judging by the image, people were lined up in queues waiting to receive mail, Emirates IDs and to fill forms.
Sheikh Mohammed unhappy with customer service
Taking to Twitter, the Ruler shared the image with a message expressing his disappointment with their level of customer service, claiming “This is not our level.” He said, “I have received a photo from a secret shopper showing the level of services in Emirates Post, This is not our level, nor our services. And whoever continues to provide such level of services will not be among my team.”
صورة وصلتني عبر متسوق سري لمستوى الخدمات في بريد الإمارات … ليس هذا مستوانا .. ولا خدماتنا .. ولن يكون ضمن فريقي من يستمر في تقديم هذا المستوى .. pic.twitter.com/pVXfZrHVCe
Not the first time Sheikh Mohammed has been vocal about poor government services
Often, Sheikh Mohammed expresses his disappointment with public services. The Ruler was unhappy when results of the government employee satisfaction survey results released last year, wherein some government employees rated their satisfaction level at a mediocre 60%, while some employees rated an overwhelming 93%. He said, “These percentages are unacceptable. Employee satisfaction is key to customer satisfaction. We are giving the managers of these bodies six months to change the working environment. The government’s most valuable capital is its employees.”