Top five service centres in UAE
Fujairah’s Federal Authority for Identity and Citizenship leads the ranks as the best government service centre in the UAE, followed by Ajman Centre-Ministry of Education, Ajman Traffic and Licensing Centre-Ministry of Interior, Wasit Police Station in Sharjah-Ministry of Interior and Ras Al Khaimah Centre for Sheikh Zayed Housing Programme.
All the managers from these top five centres were awarded a two-month bonus.
Five worst service centres
Emirates Post at Al Khan, Sharjah was ranked the worst-performing service centre, followed by Muhaisnah Preventive Medicine Centre-Federal Authority for Identity and Citizenship, Sharjah Centre of General Pension and Social Security Authority, Bani Yas Social Affairs Centre Abu Dhabi-Ministry of Community Development and Fujairah’s Tawteen Centre – Ministry of Human Resources and Emiratisation.
We directed immediate management replacement in the worst centers with highly capable leaders. We ordered director generals to closely monitor their entities & improve centers’ performance in a month & I will visit. Teams of the best centers will receive a two-month salary reward pic.twitter.com/DOHNZAGSsW— HH Sheikh Mohammed (@HHShkMohd) September 14, 2019
Sheikh Mohammed says managers from these five service centres have been replaced.
Rankings hot on the heels of Emirates Post’s poor service
Last April, Sheikh Mohammed sent a “mystery shopper” to Emirates Post’s branch in Karama, who reported on the poor quality of customer service and long queues. The Prime Minister tweeted his disappointment and announced the ranking system.
صورة وصلتني عبر متسوق سري لمستوى الخدمات في بريد الإمارات …— HH Sheikh Mohammed (@HHShkMohd) April 22, 2019
ليس هذا مستوانا .. ولا خدماتنا .. ولن يكون ضمن فريقي من يستمر في تقديم هذا المستوى .. pic.twitter.com/pVXfZrHVCe
“We will evaluate services, ministers and managers annually. We will also evaluate ministries and entities and reveal our reports with all transparency. We have the courage to evaluate ourselves and our teams because the cost of hiding mistakes is much higher.”HH Sheikh Mohammed, Ruler of Dubai, Vice President and Prime Minister of UAE