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UAE Prime Minister and Vice President His Highness Sheikh Mohammed reveals the five best and worst service centres in the UAE.

Top five service centres in UAE

Fujairah’s Federal Authority for Identity and Citizenship leads the ranks as the best government service centre in the UAE, followed by Ajman Centre-Ministry of Education, Ajman Traffic and Licensing Centre-Ministry of Interior, Wasit Police Station in Sharjah-Ministry of Interior and Ras Al Khaimah Centre for Sheikh Zayed Housing Programme.

All the managers from these top five centres were awarded a two-month bonus.

Five worst service centres

Emirates Post at Al Khan, Sharjah was ranked the worst-performing service centre, followed by Muhaisnah Preventive Medicine Centre-Federal Authority for Identity and Citizenship, Sharjah Centre of General Pension and Social Security Authority, Bani Yas Social Affairs Centre Abu Dhabi-Ministry of Community Development and Fujairah’s Tawteen Centre – Ministry of Human Resources and Emiratisation.

Sheikh Mohammed says managers from these five service centres have been replaced.

Rankings hot on the heels of Emirates Post’s poor service

Last April, Sheikh Mohammed sent a “mystery shopper” to Emirates Post’s branch in Karama, who reported on the poor quality of customer service and long queues. The Prime Minister tweeted his disappointment and announced the ranking system.

“We will evaluate services, ministers and managers annually. We will also evaluate ministries and entities and reveal our reports with all transparency. We have the courage to evaluate ourselves and our teams because the cost of hiding mistakes is much higher.”

HH Sheikh Mohammed, Ruler of Dubai, Vice President and Prime Minister of UAE
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