Think you’ve got a lot of work to deal with during the Coronavirus pandemic? Then try being one of the UAE airlines, who have had to cope with over 670,000 refund requests and ticket cancellations in the last few weeks. Ooft! That is one email inbox we do not want access to!
With flights around the world grounded due to the Coronavirus outbreak, UAE passengers have had to ask for a refund from airlines. Or they can choose to rebook their flights when things start to get back to normal.
And that’s all created a huge amount of work for Emirates, Fly Dubai and Etihad.
Emirates have so far had over half a million refund requests. And the company has been amazing in their response. They’re currently clearing 150,000 cases a month and hope to have the huge mountain of work cleared by the middle of the summer. Passengers can either extend their ticket, get a cash refund or swap for vouchers which are valid for up to two years.
“It is a difficult time for us, as it is for all airlines. We are dipping into our cash reserves by being proactive in processing refunds, but it is our duty and responsibility,” said Sir Tim Clark, president of Emirates Airlines.
“We would like to assure our customers and trade partners that we will honour refunds, and that we are doing our best to speed things up.”